On-Site Installation &
Training Service Terms

1.1 Scope

These Terms and Conditions apply exclusively to on-site commissioning, machine setup, and operator training booked via the official website of Ricoma Europe GmbH (hereinafter “Ricoma Europe”) or included as part of an order bundle.

1.2 Package Price & Geographic Coverage

This on-site service is provided at a fixed flat rate of €999. This fee fully includes standard technician travel, mileage, and accommodation costs within Mainland Germany.

No additional travel costs will be billed within standard service hours. German islands or locations outside Germany require prior written agreement and may be subject to additional surcharges.

1.3 Standard Duration

The standard package covers a single continuous on-site visit capped at a maximum of four (4) hours.

1.4 Overtime Charges

Delays caused by the Customer, inadequate site preparation, or training exceeding the 4-hour quota upon the Customer’s request will be billed separately according to Ricoma Europe’s standard hourly service rates.

4.1 Site Readiness

The setup site must be fully accessible, clean, level, safe, and equipped with suitable, stable power outlets.

4.2 Unboxing & Positioning

The machine must be completely unboxed and placed in its final operating location before arrival.

The Customer must provide sufficient personnel and lifting equipment; Ricoma technicians shall not independently handle heavy machinery transport.

4.3 Operator Presence & Active Participation

Designated operators must be present throughout the session and actively participate in hands-on training. Passive observation alone does not constitute valid training.

4.4 Consumables & Testing Materials

Sufficient test materials, including garments or panels, backing, thread, and needles, must be prepared on-site beforehand.

4.5 Failed Site Readiness & Secondary Visits

5.1 Online Acceptance

Checking the agreement box during website checkout constitutes full acknowledgment and acceptance of these Terms.

5.2 Completion Report

Upon service completion, the technician will present a Service Completion Report. The Customer agrees to review and sign this report.

Refusal to sign without valid technical grounds entitles Ricoma Europe to verify completion through other verifiable means, including photo documentation.

5.3 Right of Withdrawal for Consumers (B2C)

6.1 Training Scope

On-site training guides operators in safe and standard machine operation. It does not guarantee specific output capacity, commercial profitability, or defect-free end products.

6.2 General Liability Cap

Except as provided under Section 6.3, Ricoma Europe is not liable for downtime, lost profits, or indirect damages resulting from subsequent operator error.

6.3 Statutory Exceptions

Nothing in these Terms shall limit or exclude Ricoma Europe's liability for:

• (a) intent or gross negligence;
• (b) injury to life, body, or health;
• (c) claims under the German Product Liability Act (Produkthaftungsgesetz); or
• (d) any other liability that cannot be excluded under mandatory German or EU laws.

6.4 Safety Suspension

Ricoma Europe reserves the right to suspend or terminate services immediately if the working environment is deemed unsafe or hazardous.