Are your machines in stock and ready to ship?
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Yes. Many of our most popular machines are kept in stock at our European warehouse for fast dispatch. If a product is temporarily unavailable or on pre-order, this will be clearly indicated on the product page. If you need your machine by a specific date, feel free to contact our sales team for the latest availability.
Do you deliver the machine, or do I need to arrange collection?
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We deliver machines directly to your business or home address throughout Europe. Collection is not required. If you prefer to arrange your own carrier, please contact our sales team before placing your order to discuss the available options.
Can I finance my machine purchase?
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Yes. We offer financing solutions in selected European countries, subject to eligibility and approval. Our team can help you explore the available financing options and find a plan that suits your budget.
What happens if my machine needs technical support?
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Our dedicated technical support team is here to help. Whether you need assistance with setup, troubleshooting, maintenance, or machine operation, you can reach us by phone, email, or live chat. Our goal is to get you back up and running as quickly as possible.
How often does the machine need maintenance?
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Routine maintenance is essential to keep your embroidery machine performing at its best. Simple tasks such as cleaning, oiling (where applicable), and checking moving parts should be carried out regularly. We provide maintenance guidelines and training to help you keep your machine in excellent condition.
Which embroidery machine is best for my business?
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The right machine depends on your production needs, budget, and business goals. Whether you're starting a new embroidery business or expanding your existing production, our specialists can help you choose the model that best fits your requirements.
What should I know before buying an embroidery machine?
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Before purchasing, consider the type of products you'll be embroidering, your expected production volume, available workspace, and future business growth. It's also important to choose a machine backed by reliable training, technical support, and warranty coverage. Our team is happy to guide you through the selection process.
Do you provide training after I purchase a machine?
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Yes. We provide training and onboarding resources to help you confidently set up and operate your machine. Our support team is also available to answer questions as you learn and grow your business.
How long does it take to receive my machine?
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Thanks to our centrally located warehouse in Germany, we're able to offer fast delivery throughout Europe. Customers in Germany typically receive their machine within 2–3 working days, while orders to other European countries are dispatched promptly to ensure the quickest possible delivery. As soon as your order leaves our warehouse, you'll receive tracking details by email.
What are the most common mistakes new embroidery machine owners make?
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New users sometimes believe the machine will produce perfect results without proper setup or learning. Like any professional equipment, achieving the best results requires quality digitized designs, the correct stabilizers, suitable thread and needles, and regular maintenance. With the training and support we provide, most customers become confident using their machine very quickly.
Is the machine new or refurbished?
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All machines sold by Ricoma Europe are brand new, unless clearly stated otherwise. Your machine is delivered directly from our official European operations, with warranty, support, and training included.
Can my B2B business be exempt from VAT?
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Yes, eligible B2B customers with a valid EU VAT number may purchase without VAT where applicable. Simply enter your VAT number at checkout, or contact our team if you need assistance.
Where are your products dispatched from?
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Our products are dispatched from our warehouse in Germany, allowing us to provide fast and reliable delivery across Europe.
Can I use my own local carrier and get a better price?
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Yes, in some cases you may arrange your own carrier. Please contact our sales team before placing your order so we can confirm the details and help coordinate the shipment.
What warranty comes with the machine?
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Your machine includes warranty coverage for peace of mind. Warranty terms may vary depending on the model, so our team can confirm the exact coverage for your chosen machine.
Do you provide installation and training?
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Yes. We provide training and support resources to help you set up and use your machine confidently. Depending on your location and machine model, installation options may also be available.
Do you offer installation?
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Yes, installation may be available depending on your location and the machine purchased. Contact our team and we’ll help you find the best setup option.
Can I visit your showroom?
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Absolutely! We'd be delighted to welcome you to our showroom, where you can see our machines in person and speak with one of our product specialists.
Showroom Address:
Ferdinand-Porsche-Ring 13
63110 Rodgau, Germany
Opening Hours:
Monday to Friday: 8:00 AM – 5:00 PM (CET)
To ensure one of our specialists is available to assist you and provide a personalized demonstration, we recommend booking an appointment in advance. Simply contact our team, and we'll arrange a convenient time for your visit.
What is your return policy?
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You may return eligible products within 14 days of receiving your order, provided they are unused, in their original condition, and returned in their original packaging. Please contact our customer service team before sending your item back so we can guide you through the return process.
When will I receive my refund?
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Once we receive and inspect your returned item, we'll notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your payment provider.
