Last updated: June 27, 2025
We’ve Got You Covered
At Ricoma, your peace of mind is our priority. That’s why every machine comes backed with a comprehensive warranty designed to keep your business running smoothly. Whether you're just starting out or expanding your operation, you can count on us for reliable support, expert service, and full protection on parts and labor.
From manufacturing defects to unexpected repairs, we stand behind our products so you can focus on what matters most—growing your business. With dedicated support specialists and a global network of technicians, help is never far away.
Explore the details of your warranty coverage below and see how Ricoma protects your investment every step of the way.
Last updated: June 27, 2025
Embroidery Machine Warranty
Coverage Period:
This limited, non-transferable warranty applies to Ricoma embroidery machines, products, and accessories purchased and located within the European Economic Area (EEA), the United Kingdom, and Switzerland.
Ricoma guarantees that the covered products will be free from defects in material or workmanship during the applicable warranty period. If a defect arises during the warranty period, Ricoma will, at its discretion, repair or replace the defective product or part. Warranty work must be performed or authorized by a Ricoma Authorized Representative.
If onsite warranty work is required, Ricoma will provide on-site technical support; costs of the technical support is customer´s responsibility. Basic troubleshooting with a Ricoma technician must be completed before onsite service is authorized.
- Private consumers (non-business customers): 24 months from the date of delivery
- Business customers: 12 months from the date of delivery
Responsibilities of the Customer:
- Any damaged or defective parts under warranty must be returned to the Company within 30 days to receive credit.
- Customers must perform basic troubleshooting with Ricoma support prior to any service dispatch.
- Customer is responsible for setting tension, changing needles, oiling machine, replacing and changing consumable items
- Customer is responsible for all technical support costs associated with onsite technical support.
- Modifications made by the Buyer to the herein specified machine and/or part(s) shall void this warranty unless approved in writing by the Company prior to modification.
Non-Covered Items:
Ricoma is NOT responsible for:
- Acts of God
- Any product that has been used, altered or modified in ways not approved by a Ricoma representative
- Parts, supplies or accessories not supplied by Ricoma
- Damage/defects caused by failure to attend corresponding training, improper installation, digitizing, or other user misuse
- Depreciation or damage to equipment, property or garments, caused by normal wear and tear, lack of proper maintenance, or failure to follow safe operating and maintenance instructions
- External factors such as environment, maintenance neglect, or electrical supply problems or not having machine plugged in to Surge Suppression Equipment
- Computer and networking hardware not supplied by Ricoma, which includes, computers, wifi networks, software and configuration of the previously mentioned
- Shipping damages or missing items not reported within 3 days of delivery and not noted on the shipment Bill of Lading
- General product maintenance and preventative maintenance
- Loss of wages, garments, or loss of profit, employee pay or any type of compensation for machine downtime
- Additional operator training
- Products or parts not paid for or returned to Ricoma within the specified period, that have been sent under Ricoma's Warranty
- Tampering with or modification of the machine without prior approval
- Consumable parts (e.g., needles, bobbin cases, rotary hooks, bulbs, filters, etc.)
This limited warranty will be void if the machine has been tampered with or modified without the express prior approval of a Ricoma representative, or if a serial number has been altered or removed. This limited warranty does not apply to software.
Ricoma’s liability is limited solely to the repair or replacement of defective components. Under no circumstances will Ricoma be liable for indirect, incidental, or consequential damages. The customer is responsible for following the proper operation of machine and the rules mentioned in the user manual for safety and cautiousness. This warranty does not affect your statutory rights under applicable local or European law.
For RMA (Return Materials Authorization) regulations and procedures specific to your region, please contact us.
Phone: +49 6106 6602930
Support Form: https://support.ricoma.com
Hours: Monday to Friday, 8:00–16:00 CEST time
For more information regarding warranty, feel free to contact us using the details above.
Last updated: June 27, 2025
Revel Direct-to-Film Printer Warranty
Coverage Period:
This limited, non-transferable warranty applies to Ricoma Revel Direct-to-Film Printer, products, and accessories purchased and located within the European Economic Area (EEA), the United Kingdom, and Switzerland.
Ricoma guarantees that the covered products will be free from defects in material or workmanship during the applicable warranty period. If a defect arises during the warranty period, Ricoma will, at its discretion, repair or replace the defective product or part. Warranty work must be performed or authorized by a Ricoma Authorized Representative.
If onsite warranty work is required, Ricoma will provide on-site technical support; costs of the technical support is customer´s responsibility. Basic troubleshooting with a Ricoma technician must be completed before onsite service is authorized.
- Private consumers (non-business customers): 24-month warranty from the date of delivery (excluding the print head).
- Business customers: 12-month warranty from the date of delivery (excluding the print head).
Responsibilities of the Customer:
- Any damaged or defective parts under warranty must be returned to the Company within 30 days to receive credit.
- Customer is responsible for basic troubleshooting before a tech can or will be dispatched.
- Customer is responsible for cleaning printhead and corresponding areas, lubing machine, replacing and changing consumable items.
- Customers are responsible for all technical support costs associated with onsite technical support.
- All replacement parts and components for the Revel DTF printer must be purchased directly from Ricoma or an authorized Ricoma dealer. The use of non-authorized parts may result in machine damage and will void your warranty.
- Modifications made by the Buyer to the herein specified machine and/or part(s) shall void this warranty unless approved in writing by the Company prior to modification.
- Failure to follow required Maintenance of the machine, as taught in training which include the following:
- Training: Turning on the machine prior to training will void the warranty! Failure to take the training will result in your Warranty being voided.
- Training is forever and free.
- After turning on the printer, it is important to run a daily Nozzle Check to spot Potential clogging issues, failure to do Daily Nozzle checks will void the warranty.
- To maintain the validity of your warranty, it is required that the printer be properly shut down following the manufacturer-approved procedure. This includes emptying the ink tank, flushing the white ink lines using the Cleaner Charging function, removing the dampers from the white ink printhead, replace ink with storage fluid, and securely capping the printheads with caps filled with storage fluid. Additionally, customers must have a certified technician guide them through the shutdown process. Failure to complete the shutdown procedure as outlined or to obtain proper training from a technician may result in voiding the warranty. These steps are essential to ensure the printer remains in optimal working condition during periods of inactivity.
- Humidity & Temperature: Keep the Humidity above 45% relative Humidity, extensive time below this level will cause the Printhead to dry out and clog the Printhead. A Non-condensing humidifier is recommended if you are unable to reach necessary Humidity. Temperature, must be between 15°C-30°C, failure to maintain the correct temperature can cause clogging.
- Low Ink: Add ink immediately when the Low Ink notification appears to prevent air from entering the ink lines.
- Maintenance: Failure to perform maintenance, Daily, Weekly and Monthly when required will result in clogging. This includes, but not limited to Cleaning Printhead, Maintenance Station, emptying Waste Container.
- Storage Mode: Not properly putting machine in Storage following the instructions will cause the machine to clog and will not be covered by Warranty.
- Error Codes: Failure to notify us of any errors within 72 hours could cause clogging if not rectified. Immediately when you receive an error code and you cannot resolve on your own, please cap the printhead to alleviate potential clogging.
Exceptions: Consumable Items
- Consumable and/or expendable components such as dampers, wipers, inks, ink stack (wetcap station), transfer paper, transfer powder, cleaning solutions, cleaning items, storage solutions, encoder strip.
Non-Covered Items:
Ricoma is NOT responsible for:
- Acts of God
- Any product that has been used, altered or modified in ways not approved by a Ricoma representative
- Parts, supplies or accessories not supplied by Ricoma
- Purchaser acknowledges and agrees that Revel Direct-to-Film branded Inks are for to be used only and that the Purchaser is responsible for any resulting damage to the machine caused by non- Revel Direct-to-Film branded inks.
- Damage caused by non-compliance with the maintenance provisions of instruction manual, which include, but not limited to Daily Nozzle Checks, Daily White Ink Agitation, keeping adequate ink in the machine, so it can perform Auto maintenance cycles, powering machine down with ink loaded in lines or carriage unit and Printhead not wetcapped.
- Damage/defects caused by failure to attend corresponding training, improper installation, bad art files, improper ripped files or other user misuse
- Depreciation or damage to equipment, property or garments, caused by normal wear and tear, lack of proper maintenance, or failure to follow safe operating and maintenance instructions
- External factors such as environment, maintenance neglect, or electrical supply problems or not having machine plugged in to Surge Suppression Equipment
- Computer and networking hardware not supplied by Ricoma, which includes, computers, wifi networks, software and configuration of the previously mentioned
- Shipping damages not reported within 3 days and not noted on the shipment Bill of Lading
- General product maintenance and preventative maintenance
- Loss of wages, garments, or loss of profit, employee pay or any type of compensation for machine downtime
- Print head is excluded
- Additional onsite operator training
- Products or parts not paid for or returned to Ricoma within the specified period, that have been sent under Ricoma's Warranty
- Tampering with or modification of the machine without prior approval
- Consumables (e.g., film, ink, filters, dampers, ink stack, data cables, pumps, etc.)
Liability and Legal Considerations:
This limited warranty will be void if the machine has been tampered with or modified without the express prior approval of a Ricoma representative, or if a serial number has been altered or removed. This limited warranty does not apply to software.
Ricoma’s liability is limited to repair or replacement of defective products. Under no circumstances will Ricoma be liable for indirect, incidental, or consequential damages. The customer is responsible for following the proper operation of machine and the rules mentioned in the user manual for safety and cautiousness. This warranty does not affect your statutory rights under applicable local or European law.
For RMA (Return Materials Authorization) regulations and procedures specific to your region, please contact us.
Phone: +49 6106 6602930
Support Form: https://support.ricoma.com
Hours: Monday to Friday, 8:00–16:00 CEST
Last Updated: June 27, 2025
Luminaris 200 Machine Warranty
Coverage Period:
This limited, non-transferable warranty applies to Ricoma Luminaris 200 products and accessories purchased and located within the European Economic Area (EEA), the United Kingdom, and Switzerland, and sold by Ricoma Europe GmbH.
Ricoma guarantees that covered products will be free from defects in materials or workmanship during the applicable warranty period, which is:
- Private consumers (non-business customers): 24 months from the date of delivery
- Business customers: 12 months from the date of delivery
Ricoma will, at its discretion, repair or replace defective products within the applicable warranty period. Warranty work must be authorized by a Ricoma Authorized Representative. If onsite warranty work is required, Ricoma will provide on-site technical support; costs of the technical support is customer´s responsibility. Basic troubleshooting with a Ricoma technician is required before depot repairs are approved.
Any damages or missing items must be reported to Ricoma within 3 days of product receipt.
Warranty Coverage:
- Non-consumable parts: Covered for the applicable warranty period above
- Toner cartridges (consumable): Covered for 30 days
Responsibilities of the Customer:
- Any damaged or defective parts under warranty must be returned to the Company within 30 days to receive credit.
- Customer is responsible for basic troubleshooting before a tech can or will be dispatched.
- Customer is responsible for replacing and changing consumable items
- Modifications made by the Buyer to the herein specified machine and/or part(s) shall void this warranty unless approved in writing by the Company prior to modification.
- For any technical labor performed, the claim period is 7 days if the customer experiences the same technical problem(s).
- Properly utilize the transfer process for each specific paper type, which could be different per paper along with proper heat press temperature and peeling process
- Utilizing proper washing and drying procedures to maintain transfers after transferred to prevent cracking.
Exceptions: Consumable Items
- Consumable and/or expendable components such as Toner cartridges, Transfer Belt Assembly, Transfer Separation Assy, Fuser Assembly, Waste Container, Paper Feed Rollers.
Non-Covered Items:
Ricoma is NOT responsible for:
- Acts of God
- Any product that has been used, altered or modified in ways not approved by a Ricoma representative
- Parts, supplies or accessories not supplied by Ricoma
- Purchaser acknowledges and agrees that Ricoma branded Toner are for to be used only and that the Purchaser is responsible for any resulting damage to the machine caused by non- Ricoma branded toners.
- Damage/defects caused by failure to attend corresponding training, improper installation, bad art files, improper ripped files or other user misuse.
- Depreciation or damage to equipment, property or garments, caused by normal wear and tear, lack of proper maintenance, or failure to follow safe operating and maintenance instructions
- External factors such as environment, maintenance neglect, or electrical supply problems or not having machine plugged in to Surge Suppression Equipment
- Computer and networking hardware not supplied by Ricoma, which includes, computers, wifi networks, software and configuration of the previously mentioned
- Any shipping besides ground shipping
- General product maintenance and preventative maintenance
- Loss of wages, garments, or loss of profit, employee pay or any type of compensation for machine downtime
- Additional onsite operator training
- Products or parts not paid for or returned to Ricoma within the specified period, that have been sent under Ricoma's Warranty
- Tampering with or modification of the machine without prior approval
Liability and Legal Considerations:
This limited warranty will be void if the machine has been tampered with or modified without the express prior approval of a Ricoma representative, or if a serial number has been altered or removed. This limited warranty does not apply to software.
Ricoma’s liability is limited to repair or replacement of defective parts or product, not exceeding the purchase price. Claims must be brought in the courts of the jurisdiction of Ricoma Europe GmbH. This warranty excludes all other warranties, express or implied, including merchantability or fitness for purpose, except where prohibited by law. Ricoma is not liable for indirect, special, or consequential damages. You may have additional rights under local laws.
For RMA (Return Materials Authorization) regulations and procedures specific to your region, please contact us.
- Phone: +49 6106 6602930
- Support Form: https://support.ricoma.com
- Hours: Monday to Friday, 8:00–16:00 CEST time
