Terms of service
A. General Terms and Conditions
The following General Terms and Conditions ("GTC") govern the contractual relationship between the
Ricoma Europe GmbH
Ferdinand-Porsche-Ring 13
63110 Rodgau, Germany
Phone: +49 6106 660 2930 Email address: Ferdinand-Porsche-Ring 13, 63110 Rodgau
Email address: Ferdinand-Porsche-Ring 13, 63110 Rodgau
Management: Legal Representative: Mr. Guofeng Ma
Commercial register: HRB 128106
VAT-ID-No.: DE362782094
("we", "us") and their customers ("you", "your") when ordering goods.
1. Scope of application
1.1. These General Terms and Conditions ("GTC") apply to all orders and contracts concluded with us, whether by consumers or businesses, in the version valid at the time of the order.
Our current GTC are available on our website at [https://eu.ricoma.com] under the heading "GTC" and can be viewed, downloaded, saved, and printed during the ordering process.
1.2. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or profession (as defined in § 13 BGB).
In contrast, a business (or trader) is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity (§ 14 BGB).
1.3. These GTC shall apply exclusively to all contractual relationships between you and us. Any differing, conflicting or supplementary terms and conditions you may have shall only become part of the contract if and insofar as we have expressly agreed to their validity in writing. This requirement for consent shall apply in every case – including, for example, even if we carry out the delivery to you without reservation while aware of your conflicting terms and conditions.
1.4. Special notice for consumers: Mandatory consumer rights under applicable law shall remain unaffected by these GTC. In the event of any conflict between these GTC and consumer protection laws, the mandatory statutory provisions shall prevail.
2. Offers and conclusion of contract
2.1 The presentation and advertising of products in our catalogs or on our website (webshop) does not constitute a legally binding offer to conclude a purchase agreement, but merely an invitation to treat, i.e., a non-binding invitation to place an order.
2.2 Our offers are non-binding unless expressly stated otherwise in writing.
2.3 The following special provisions apply to orders placed via our webshop:
(i) Orders can be placed by any customer, without the obligation to register or create a user account. However, creating a user account is optional and provides the benefit of easier order management and access to order history.
Registration is open to natural persons or legal entities with full legal capacity. For legal entities, registration must be carried out by an authorized natural person, whose identity must be disclosed during the process.
All mandatory registration details must be provided truthfully. You are required to update this information if any changes occur after registration.
(ii) Personal login credentials (if you create an account) are intended for your exclusive use and must not be shared with third parties. You are responsible for maintaining the confidentiality of your access data.
(iii) We are not liable for any damages resulting from incorrect, outdated, or incomplete registration or order information. We reserve the right to assert claims if we suffer damages due to your inaccurate or misleading information.
(iv) You may delete your user account at any time. Further details regarding data processing and retention are set out in our [Privacy Policy].
(v) By clicking the "Order with obligation to pay" button during checkout, you are submitting a binding offer to conclude a purchase contract for the items in your shopping cart.
(vi) Before submitting your order, you will be able to review and amend your entries. Input errors can be corrected at any time using the appropriate fields and buttons provided.
(vii) Immediately after submitting your order, you will receive an automatic confirmation of receipt via email. This confirmation only acknowledges that we have received your order and does not constitute acceptance of your offer.
(viii) The contract text (consisting of the order, GTC, and declaration of acceptance) is stored by us. For security reasons, it cannot be accessed directly. However, registered users can view and manage their order history by logging into their account.
(ix) We reserve the right to reject any registration or order without stating reasons. We also do not guarantee permanent availability of our webshop or user accounts. Any orders already confirmed and accepted are unaffected.
2.4 A binding purchase contract is only concluded when we explicitly accept your offer by separate email (order confirmation) or by dispatching the goods. If we do not accept your offer within seven (7) calendar days, the offer is deemed rejected.
2.5 The contract may be concluded in German or English, depending on the selected language during the ordering process.
2.6 Special provisions for consumers (B2C):
(i) In accordance with statutory provisions, you as a consumer are entitled to a 14-day right of withdrawal (see Section 8. Right of Withdrawal below for details).
(ii) The automatic order receipt confirmation email shall again inform you of your right of withdrawal and provide access to the model withdrawal form.
(iii) Consumers will receive all essential pre-contractual information in accordance with Art. 246a EGBGB prior to concluding the contract.
(iv) In the event of a dispute, we are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
3. Terms of Payment
3.1 The purchase price is due immediately upon conclusion of the contract, unless otherwise agreed individually. A payment shall be deemed completed when we are able to dispose of the amount without restrictions.
3.2 If you fail to pay on time, we are entitled to charge interest on the outstanding amount at the statutory default interest rate. Further claims for damages due to delay remain unaffected in accordance with statutory provisions.
3.3 We currently accept the following methods of payment:
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Wire/bank transfer
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PayPal
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Credit card (Visa, Mastercard, American Express)
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Klarna (subject to availability in your country)
The available payment methods may vary depending on your country of residence and are displayed during the ordering process. We reserve the right to exclude certain payment methods in individual cases, particularly based on the outcome of a fraud risk check (e.g. using scoring systems provided by our payment service providers). This is to protect both you and us from potential misuse or payment defaults.
3.4 Advance payment:
If you choose to pay in advance (bank transfer), the full invoice amount must be credited to our specified account within seven (7) calendar days of receiving the order confirmation.
Please note that delivery times stated only begin after we have received full payment. If the payment is not received on time and in full, we reserve the right to withdraw from the contract.
3.5 Payment via PayPal, Klarna, or credit card:
If you select one of these payment methods, the corresponding amount will be charged at the time of order placement. The contract shall become effective upon confirmation of payment by the respective service provider.
3.6 You are only entitled to exercise a right of set-off if your counterclaims have been legally established, are undisputed, or acknowledged by us.
You may only assert a right of retention insofar as it is based on the same contractual relationship.
3.7 Note for consumers:
Your statutory rights in the event of payment default, non-delivery, or withdrawal from the contract remain unaffected by this section.
5. Reservation of title
The goods delivered by us remain our property until full payment of the purchase price has been received (simple retention of title).
5.2 If you are in default of payment, we may withdraw from the purchase agreement after setting a reasonable payment deadline that has expired unsuccessfully. In such a case, we are entitled to demand the return of goods for which payment has not yet been made in full.
5.3 Until ownership is transferred to you, you are obligated to handle the goods with care. If maintenance or inspection work is necessary, you must carry this out in a timely manner and at your own expense.
Note for consumers: This obligation only applies if it is reasonable and does not restrict your statutory rights.
5.4 You are required to inform us immediately in writing if the goods subject to retention of title are seized by third parties or otherwise exposed to legal claims by third parties.
5.5 Additional provisions for business customers (B2B only):
If you are acting as a business (as defined in § 14 BGB), the following applies:
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You are entitled to resell goods delivered under reservation of title in the ordinary course of business.
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Upon conclusion of the contract, you hereby assign to us all claims arising from the resale or other legal grounds in connection with the goods, up to the amount of the final invoice value. We accept this assignment.
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You are authorized to collect these assigned claims as long as you are not in default of payment. If you fall into payment arrears or face significant financial difficulties, we may revoke this authorization.
In such a case, you must provide us with all information and documentation required to assert the assigned claims.
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If the realizable value of the securities provided exceeds our claims by more than 20%, we will release securities of our choosing upon your request, to the extent of the excess amount.
6. Warranty
6.1 If you are a consumer (as defined in § 13 BGB), your rights in the event of defects in the purchased goods are governed by the statutory provisions of German sales law (in particular §§ 434 ff. BGB).
The statutory warranty period is two (2) years from the date of delivery of the goods. This period cannot be contractually shortened.
We do not assume liability for damages or defects that result from improper use, handling, operation, storage, negligent or incorrect care, excessive use, or from unauthorized repairs by third parties.
Note for consumers: This exclusion of liability applies only to the extent that it does not conflict with your statutory rights.
6.2 If you are a business/trader (as defined in § 14 BGB), the following applies:
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The warranty period for material defects is limited to one (1) year from the date of delivery.
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This reduction does not apply in cases of mandatory liability, in particular under § 478 BGB (recourse in supply chains), or in cases of intent, gross negligence, or injury to life, body or health. Claims for damages also remain unaffected.
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You are obligated to inspect the goods promptly upon receipt and to notify us in writing of obvious defects, shortages or overdeliveries without undue delay.
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Damage on packages and missing packages must be reported in writing no later than three (3) days after receiving.
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Hidden (non-obvious) defects must be reported in writing no later than eight (8) days after discovering.
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To comply with the notification deadlines, it is sufficient that the notice is sent within the applicable period.
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If you fail to comply with the inspection and notification obligations, warranty claims shall be excluded, unless we have fraudulently concealed the defect.
7. Liability
7.1 We shall only be liable for damages - irrespective of the legal grounds - in the event of intent, gross negligence and slightly negligent breach of material contractual obligations by us, our legal representatives or our vicarious agents. Essential contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose compliance you regularly rely and may rely.
7.2 In the event of a slightly negligent breach of material contractual obligations, liability shall be limited to compensation for foreseeable damage typical of the contract. In particular, indirect damages shall not be compensated.
7.3 The above limitations of liability shall not apply to damages culpably caused by us, our legal representatives or our vicarious agents arising from injury to life, limb or health, a guarantee given by us or liability under the Product Liability Act.
8. Right of withdrawal
8.1 Applicability
If you are a consumer (as defined in § 13 BGB), you have the statutory right to withdraw from this contract within fourteen (14) calendar days without giving any reason. This withdrawal period begins from the day on which you, or a third party designated by you who is not the carrier, take physical possession of the goods. Software is delivered in the form of a digital license key. By placing the order, the customer agrees that the execution of the contract begins immediately upon delivery of the license key and acknowledges that the statutory right of withdrawal expires once the license key has been delivered.
8.2 Effect of Withdrawal
To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by an explicit statement (e.g., a letter sent by post, fax, or email). You may use the 8.8 sample withdrawal form, but this is not mandatory.
8.3 Return of Goods
If you withdraw from this contract, you shall return the goods to us without undue delay and in any event no later than fourteen (14) calendar days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of fourteen days expires.
8.4 Costs of Return
You shall bear the direct costs of returning the goods, unless we have agreed to bear these costs or failed to inform you properly about your obligation to bear the return costs.
8.5 Consequences of Withdrawal
If you withdraw from this contract, we will reimburse payments without undue delay and at the latest within 14 days from the day on which we receive notice of your withdrawal.
However:
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If the goods have already been dispatched at the time of your withdrawal, any shipping or transportation fees will not be refunded.
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If the withdrawal is made before dispatch, and shipping costs were included in the order, such costs will be fully refunded (except for any additional costs resulting from your choice of a delivery method other than our standard, most economical delivery method).
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Dispatch is considered to start when a logistic company sends a truck to pick up goods from their point to us.
We will make this reimbursement using the same means of payment that you used for the original transaction, unless explicitly agreed otherwise; in no case will you be charged fees for this reimbursement.
Extended Return Option for Business-to-Business (B2B) Purchases
For Business-to-Business (B2B) transactions, we offer a 30-day return period from the date of receipt, subject to a 25% restocking fee. Returns within this extended period must be unused and in their original packaging.
Return Shipping Costs for B2B Purchases: The customer is responsible for all costs associated with returning the goods, including shipping fees. Shipping charges are non-refundable unless the product is confirmed to be damaged or defective after a Ricoma technical inspection.
10. Final provisions
10.1 The law of the Federal Republic of Germany shall apply exclusively to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
10.2 If you are a merchant within the meaning of commercial law, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with this contractual relationship, including disputes relating to bills of exchange and checks, shall be Rodgau, Germany. However, we are also entitled to bring an action before the court competent for your place of business or registered office.
10.3 Should any provision of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. The contracting parties shall replace any ineffective provision with a valid provision that most closely reflects the economic intent of the ineffective provision.
10.4 These General Terms and Conditions, including any annexes, are provided in the German language. Translations into other languages serve solely for informational purposes. In the event of any discrepancies or disputes concerning interpretation, the German version shall be binding and authoritative.
10.5 Applicability of Mandatory Consumer Protection Laws
If you are a consumer, mandatory statutory provisions of consumer protection law shall apply, even if these General Terms and Conditions contain provisions that restrict or exclude such rights. Any such provisions in these GTC shall be ineffective to the extent that they contradict mandatory consumer protection laws.
11. Online Dispute Resolution and Consumer Arbitration Boards
The European Commission provides a platform for online dispute resolution (ODR), which can be accessed at the following link:
https://ec.europa.eu/consumers/odr.
Our email address for contact is: europe@ricoma.com
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board in accordance with the Verbraucherstreitbeilegungsgesetz (VSBG – Consumer Dispute Resolution Act).
Status: September 2025
Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it to us).
To Ricoma Europe GmbH, Ferdinand-Porsche-Ring 13, 63110 Rodgau, Germany, email: europe@ricoma.com:
Hereby
I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date
(*) Delete as appropriate
