TECHNICAL ASSISTANCE
Technical Support
Assistance with questions and technical problems related to your Ricoma embroidery machine.
Your Ricoma Machine. Our Support.
Ricoma Europe is here for you – regardless of where you purchased your embroidery machine.
HERE FOR EVERY RICOMA OWNER
Purchased Your Machine Through a Dealer?
Do you own a Ricoma embroidery machine that you purchased through a dealer or another distribution partner?
Perhaps you have not been in contact with your original representative for some time, or you are unsure whom to contact regarding technical questions, repairs or obtaining replacement parts.
OUR SUPPORT SERVICES
How We Can Help You
As Ricoma's European branch, we are happy to assist you with the following services.
ORIGINAL COMPONENTS
Genuine Spare Parts
Assistance identifying and obtaining suitable original replacement parts for your Ricoma embroidery machine.
MACHINE CARE
Maintenance & Repairs
Guidance on machine maintenance and assistance in finding suitable repair and service solutions.
CUSTOMER CARE
Ongoing Assistance
Continued support for your Ricoma machine, even if it was originally purchased through an independent dealer or distribution partner.
YOUR MACHINE MATTERS
Reliable Support. For the Long Run.
Our goal is to help you continue using your Ricoma embroidery machine reliably for years to come.
No matter which sales channel you purchased your machine through, please get in touch. We will be happy to assist you.
YOUR MACHINE.
YOUR BUSINESS.
OUR SUPPORT.
YOUR BUSINESS.
OUR SUPPORT.
BEFORE CONTACTING US
Help Us Assist You Faster
To help us process your enquiry as quickly as possible, please have the following information ready, if available.
01
Machine Model
The model name of your Ricoma embroidery machine.
02
Serial Number
Your machine's serial number, if available.
01
Description of Your Enquiry
A brief description of your enquiry or technical issue. If possible, please attach photos or videos.
CONTACT OUR EUROPEAN SUPPORT TEAM
We're Here to Help.
Whether you need technical assistance, genuine spare parts, or guidance on maintenance and repairs, our European support team is here to help.
Ricoma Europe GmbH
Rodgau, Germany
Support Hours
Monday – Friday | 8:00 AM – 5:00 PM (German time)
For the fastest assistance, please submit a support request using the button below.
You will be redirected to the official Ricoma Support request form.